I want to retain the products that are being returned. What do I do?

It's easy to retain the products after raising your closure request, just follow the below steps : Go to your dashboard, go to 'refund status' page. Choose your closure request and select the 'retain' option provided. Select the products you choose to retain. And confirm. In case of any doubts or queries, we encourage you to use the chat feature on the website/app for any further assistance.

What if the condition of the product received is not satisfactory?

We make sure all the products reach you without compromising on quality. There are a series of stringent quality checks that we undertake on every product before delivery. However, if you don't like the products at the time of delivery, you can return them, no questions asked.  You can also raise a request from your Theharent dashboard for any query or concern or view here.  For further assistance,  we encourage you to use the chat feature on the website/app for your queries.

What if the rented product gets dirty and requires cleaning?

No problem! We offer provide cleaning (one time per year) of the furniture,  after completion of 12 months of the subscription. The maintenance does not include any damage or breakdown due to mishandling. We will carry out the maintenance/repair of the Product within 3-5 working days after the request has been raised. In case, the issue is not resolved during repair; we shall provide a replacement for the Product. You can request for maintenance from your dashboard, by following the below steps : Log in to your Theharent account on our website or view here. Navigate to your rental dashboard under 'My Account.' Raise a request for maintenance under 'Requests' > ’Repair'. Update your request and confirm. For further assistance,  we encourage you to use the chat feature on the website/app for your queries.

How can I raise a request for repair or replacement?

To request for a repair or replacement, follow the below steps : Log in to your Theharent account on our website or view here. Navigate to your rental dashboard under 'My Account.' Raise a request for Repair Request under 'Requests'>’New Request.' In case of any doubts or queries, we encourage you to use the chat feature on the website/app for any further assistance.

What if I’m moving to another place/house, will my products be relocated?

Moving houses? No problem! We have you covered. Intra-city relocation: Place a request 2 weeks before you plan to move to your new home. We'll process your request, pick-up, and deliver the products to your new house as per your preferred date and time for FREE. Inter-city relocation: Place a request 2 weeks before you move out of your current home. We'll close your existing subscription, pick-up the products, do a quality-check to avoid any discrepancies, and deliver the products to your new home as per your preferred date and time for FREE. Please note, relocation is only available in Theharent’s list of operational cities including Mumbai, Pune, Bengaluru, Noida, Delhi, Gurgaon, Hyderabad, and Chennai. To relocate your products, follow the below steps : Log in to your Theharent account on our website. Click on 'New Request'  and choose 'Relocate subscription'. Enter your new address and confirm details. A request will be raised and our team will contact you within 24 hours. You can track your request on the dashboard by clicking here - All Requests In case of any doubts or queries, we encourage you to use the chat feature on the website/app for any further assistance.

Is the relocation really free?

Yes. Free relocation can be availed anytime during your rental tenure.

I have issues with my invoice/order. What do I do?

If you have any issues with your invoices, follow the below steps to know more. Log in to your Theharent account on our website or view here. Navigate to your rental dashboard under 'My Account.' Choose ‘Ledger’ to view all upcoming and previous rentals payments.  We provide a breakup of all invoice generated to date on your account. If you have any further queries you can raise a request by clicking here - Raise a request Submit your query and our executives will contact you within 24 working hours. In case of any doubts or queries, we encourage you to use the chat feature on the website/app for any further assistance.