What is the approximate time for delivery?

After completion of payment and the mandatory KYC procedure, our customer support team will reach out to you to schedule a delivery date as per your convenience. Once done, your order will be delivered within 24 - 48 hours. Please check the status of your order on your dashboard for further updates or view here.  For any further assistance, please use the chat feature on the website/app.

What if I damage the product?

Don't worry, we've got you covered. Theharent offers a damage waiver benefit to its Customers, who complete a minimum term of 3-12 months: Rs. 250, 13-24 months: Rs. 500 and 25-36 months: Rs. 1000 respectively. The damage waiver benefit provided is subject to the timely payment of all dues within the due date by the customer. While we cover minor damages, if a product is damaged to the point of hindering its usability, you will be liable to pay the rented product's total cost.  For further assistance,  we encourage you to use the chat feature on the website/app for your queries.

Who will deliver and set up the product for me?

Our delivery team will deliver and install the product as per your schedule and preference. Besides getting delivery, our delivery staff can assist you in setting up the furniture as per your convenience. For any further assistance, please use the chat feature on the website/app.

Is there a delivery and installation fee?

Delivery and Installation fees are product specific and will be updated against your order before Deposit Payment. For any further assistance, please use the chat feature on the website/app.

How can I track my order?

Once your order has been dispatched from our warehouse, you will receive an email and SMS with the tracking link to track your order status.  You can also track your orders from your account on the Theharent website in the ‘Undelivered Orders’ section. For any further assistance, please use the chat feature on the website/app.

Can I reschedule my delivery?

Yes, you can. Please raise a request on your Theharent dashboard to reschedule your order. Please note, the delivery date is subject to the availability of the product. Click on 'New Request'  and choose 'General Queries'. Select the 'Delivery and pickup related' and choose from subtype ‘Reschedule delivery’. Add your issue or preferred delivery date. And submit. For further assistance, we encourage you to use the chat feature on the website/app to share your preferred day and delivery time.

What if I wasn’t at home at the time of delivery?

You can request for a reschedule the delivery based on your preference and convenience from your Theharent dashboard. Please note, the delivery date is subject to the availability of the product. In case you want someone else to take the delivery of your product, please share the OTP from your registered number with them at the time of delivery to ensure a smooth delivery process.  For further assistance, we encourage you to use the chat feature on the website/app to share your preferred day and delivery time.